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After buying a new home in North Andover in 2011, Eric Horndahl says he sat through the standard sales pitch from a replacement windows rep. It lasted several hours, his wife had to be there with him, and the price quote at the end was a shocker: $40,000. Plus, he says, “they put pressure on you to sign the contract right then. It was crazy to me that someone would make a decision like that.”More →