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Millions of people are turning to the Web before their doctor to suggest a diagnosis from among their symptoms. A first-time study of such tools by Harvard Medical School researchers indicates that some can get diagnoses right, but not all the time, Felice Freyer reports in the Boston Globe. There’s also a wide variation in quality, researchers found. Their advice: When checking online, proceed with care.More →

Several companies are making it easier to consult a doctor via smartphone, swapping text messages and video chat for an appointment and waiting-room visit. But the fact that many health plans didn’t cover such services limited their reach.

That’s changing — on Thursday, insurance company UnitedHealthcare announced plans to include phone or video consults in its coverage network. American Well, a telemedicine service based in Boston, is one of three providers approved for UHC’s system.More →