After trial period, City of Boston extends TicketZen partnership

parking tickets

After testing parking ticket payment app TicketZen for a three month pilot period, the City of Boston has decided to extend its contract with the Terrible Labs-founded mobile app for another year.

For the last three months, when drivers got a parking ticket in Boston, they also received information on the TicketZen app, which lets drivers pay tickets instantly with a credit card stored with the company. During TicketZen’s trial period, 5,000 users paid more than 7,000 tickets using the mobile parking ticket payment app.

The project, which was a cooperative effort between the Boston Transportation Department, the Mayor’s Office of New Urban Mechanics, and Terrible Labs’ spinoff TicketZen, raised close to $250,000 in revenue over the pilot period.

“The numbers show brisk demand for this service,” said Mayor Martin Walsh in a statement. “Thanks to a common sense innovative solution, paying a parking ticket is a little bit easier to take care of. I’m thrilled that the City is able to partner with the homegrown talent at TicketZen to get this done.”

As we’ve stated in the past, TicketZen, in many ways has served as a test case for Boston-area based startups working in conjunction with the city on civic-minded innovation. And it stands in stark contrast to the manner in which parking app Haystack tried to create a system of reserving public parking spaces; while Haystack was eventually deemed illegal, TicketZen worked with the city and applied for the opportunity to pilot through a request for proposals process.

“As one of our pioneer partners, the City of Boston has demonstrated a commitment to mobile innovation, benefiting the city and its citizens. We look forward to continuing our partnership with Boston to make paying for parking tickets a stress-less experience,” said Ryan Neu, TicketZen co-founder, in a statement.

Since originally launching in Boston, the app has been used in Cambridge, and Somerville, and also rolled out Los Angeles, San Francisco, Washington, D.C.,  New York, and Nottingham in the United Kingdom, among other locations. In a recent discussion, co-founder and venture partner at Atlas Venture Cort Johnson said that TicketZen users are always trying to use the app in cities that they have yet to expand to, showing how potentially far-reaching the app could become.

Dennis Keohane was a Senior Staff Writer for BetaBoston.
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