TicketZen chosen by City of Boston to be official mobile parking ticket payment partner

TicketZen on tix

The City of Boston has selected TicketZen, a mobile app created at Terrible Labs in Boston, to help process the payment of parking tickets on mobile devices running Android and Apple’s iOS operating systems.

TicketZen allows users to store their credit card information and easily pay any parking tickets they may receive by scanning the ticket’s barcode using the app. The app can accept a user’s payment even if a ticket has not been processed yet; once a payment is made, TicketZen stores the payment information until the ticket is processed, and then sends the user an e-mail when the payment is accepted. Tickets can also continue to be paid by mail and through the city’s website.

The three-month pilot program, a partnership among the Mayor’s Office of New Urban Mechanics, the Boston Transportation Department, and TicketZen, will begin on Tuesday. All computer-generated parking tickets issued by the city’s transportation department will feature a reference to TicketZen, pointing those receiving a violation to the new payment option.

“Implementing new technology that makes the unpleasant chore of paying a parking ticket more efficient and effective, makes life in the city easier,” Mayor Martin Walsh said in a statement. “I’m pleased that we were able to partner with a local tech company to get this app done.”

Kris Carter, of the Office of New Urban Mechanics, said  TicketZen’s ease of use, and ability to accept payment before the ticket has been processed, sold city officials on the service.

“This is making sure that citizens and visitors to the city have a pleasant experience if they do indeed get a ticket,” he said.

According to TicketZen, the app will be available in more than 100 cities around the world by the end of the year, including New York City, Cambridge, Chicago, Los Angeles, San Francisco, and Washington, D.C., in the US.

Dennis Keohane was a Senior Staff Writer for BetaBoston.
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